Shipping & Returns

We deliver the products Monday to Friday between 9 am and 6 pm. We do not ship on certain holidays. We can only deliver an order if the delivery address is a home or office located in one of the countries mentioned in the list of countries available in the Delivery menu.

You must ensure that someone is at the address to receive the order. This service does not include a scheduling or appointment option, so the delivery of the order will be made without prior contact by the carrier. We do not guarantee this delivery period in periods of promotions, sales, Christmas, periods of epidemic or if we are out of stock.

A delivery is considered to have been made or a product is considered to have been delivered with the signature of the delivery receipt at the agreed address.

The delivery time is counted as follows, if Uniform-Shoes receives the confirmation of payment before 12h AM GMT, the day the order was paid counts as the first day of the announced delivery time in the checkout. If the payment confirmation is received after 12h AM GMT, the first day which counts for the delivery date is the day after the payment have been confirmed by the bank.

Whenever possible we try to deliver everything in one shipment. However, we reserve the right to split the delivery of the order, for example (but not limited to) if a part of the order is late or not available. If we split the order, the customer will be notified by email of our intention to do so. The email address the customer provided at the time of purchase will be used for this purpose.

The customer must inspect the packaging for possible damage when it is delivered. If the customer finds that the products are damaged, they must not accept the delivery of the order, which will be returned. Uniform-Shoes will refund the amounts paid for the order and transport as soon as the warehouse receives the items and completes the return process.

Any claim for non-receipt of the order must be made within a maximum of 30 days from the date the order was placed. After this period, Uniform-Shoes cannot be held responsible for the loss of the order.

The delivery terms vary according to the market and the option selected by the client, being all the information available in the checkout phase according to the delivery address supplied by the client.

The delivery times presented on the website, can be presented in hours or in days, should always be considered business hours or days, excluding from the calculation’s weekends and holydays.

At this moment we are delivering to Portugal, France, Germany, Estonia, Ireland, Italy, Latvia, Sweden, Denmark, Slovakia, Czech Republic, Slovenia, Lithuania, Hungary, Austria, Belgium, Netherlands, Luxemburg, Poland, Greece, Bulgari, Finland, Romania, Croatia. Mainland only, we do not deliver to the islands.

If you want to receive our products in any other country, please contact our customer service at cs@uniform-shoes.com, we’ll do our best to help you.

Shipping, transport or returns processing time forecasts provided whether on the website, social media, or through your contacts with customer service are just that, not exact dates, forecasts that are based on average times annually, therefore it is not possible to guarantee that delays will not sometimes occur. Especially in periods of high sales volume, such as promotional campaigns, sales, Black Friday, Cyber ​​Monday or others, or during holiday periods such as August or December, there may occasionally be delays due to the inability to prepare orders or delays in transport companies. For this reason, if a customer needs your product on a specific date, we suggest that you purchase in advance and/or contact customer support if there is a delay.

Notice for purchases made outside the European Union
The prices indicated on the products and transport costs only include transport and customs charges applicable within the European Union. For customers outside the European Union, when importing products purchased in our shop, additional import costs, such as customs duties and local taxes, may apply in the country of destination. These costs are the sole responsibility of the customer.
Uniform-Shoes will provide all the necessary documentation to send the parcel, but it is important to emphasise that the customer is responsible for checking and providing any additional information required by the customs authorities in the destination country.
Important points:
1. Deadline for Payment of Customs Fees:
Many countries set a limited deadline for the payment of customs fees. If the customer fails to make this payment on time, the parcel may be detained or even redirected or discarded by the customs authorities, with no possibility of recovery.
2. Impossibility of Store Intervention:
Uniform-Shoes has no authority to intervene in the customs process of the destination country, as this is managed exclusively by the local authorities and the customer.
3. Responsibility for Additional Documentation:
Although Uniform-Shoes sends the parcel with all the necessary documentation, the customer should be aware of possible additional requests from the local customs authorities and provide the required information or documents.
Additional Information:
- Import Charges:
If the customer decides not to pay the required customs charges, the parcel will not be returned to Uniform-Shoes by customs in the country of destination, it will be held for a period determined by customs. Once this period has elapsed, customs may dispose of the parcel in another way, such as selling it or destroying it. In this situation, Uniform-Shoes will not be able to refund the amount paid for the purchase.
- Returns and customs costs:
In the event of a return, the customer must apply directly to the customs office in the country of destination for a refund of any customs costs paid, as Uniform-Shoes is not responsible for paying or refunding these charges, it will only refund the amount paid for the products, and will not refund transport or customs costs, and Uniform-Shoes may also deduct from the amount paid by the customer for the products any costs that Uniform-Shoes is obliged to pay for this return.
- Prior Verification:
We recommend that customers check their country's customs regulations before making a purchase. Some products may be subject to restrictions or additional charges, and the customer must ensure that the order complies with local laws.
For more information or support, please contact our team. We look forward to helping you!

UNIFORM-SHOES® wants that each and every client to be satisfied when purchasing one of its products but, in the case the product doesn’t meet expectations we will do our best to help proceed with the return, wherever the product was bought either in www.uniform-shoes.com or in any other point of sale. But the place where the product was bought influences the return process.

If the product was bought at www.uniform-shoes.com the client has 100 days to return the products.

In case of products bought in another online shop or in a physical point of sale, the customer should contact the store directly.

Customers have the right to return delivered products if they are defective or otherwise do not conform to the products that were ordered. The return can be made within 100 days after receipt of the order. This does not affect your statutory rights. If your complaint is justified, the price and shipping costs will be refunded. For more information on how to return and chargeback information, please refer to the Help/FAQs menu on the website.

In any case if for any reason you are not satisfied with the products you ordered you can return them within 100 calendar days of receipt, provided that, the products show no signs of use; and the product is unaltered, and the packaging is not damaged (carefully opened packaging will not be considered damaged), In these cases we do not refund the shipping costs;

It is currently not possible for a person who has received a product as a present from another person to return it. In this case, to proceed with the return you must contact the person who bought it, so that they can return it, according to the Return Conditions.

To exchange one item for color or sizes, please follow the steps in the FAQs for Returns.

Refunds will be made based on the payment method. If the customer makes the payment by ATM reference, the customer must give their bank details to our Customer Support when they start the return process. This information is necessary so that we can proceed with the refund of the money to your account. The customer will receive a refund after the product(s) have been returned and processed.

For additional information on the return process and refund times, please refer to the Help/FAQ section of the website. Please read the help instructions in that section and follow the instructions carefully to avoid unnecessary delays.

Uniform-Shoes does not accept responsibility for the payment, during a return process, of any additional taxes, duties or charges regulated by any other applicable legislation rather than the Portuguese and European. If necessary, as for example outside the European Union, the customer must therefore provide for import or export customs duties, pay taxes and fees that may occur in the importing country.

Customers can cancel their order as long as it has not yet been shipped. If you place an order and want to cancel it you should contact our Customer Service and request the cancellation of your order, through the email address cs@uniform-shoes.com

If the cancellation request is successful, you will be notified by email of this decision and the cancellation will be processed at no cost. If the cancellation request is not possible, the products will be sent to the customer who, if they still want to cancel the order, must refuse to receive them. The products will be returned and, upon receipt, the cancellation will be processed.

The customer is always responsible for bearing the transport costs for returns, unless a campaign is in place at the time of purchase to offer the return costs in the market where the order was delivered. This information will always be visible on the website at the time of purchase, and at the time of return if you are a registered customer. If you have any questions please contact customer support.

Shipping, transport or returns processing time forecasts provided either on the website, social media, or through your contacts with customer service are just that - forecasts, not exact dates. These forecasts are based on annual average times, so it is not possible to guarantee that delays will not sometimes occur.

Especially during periods of high sales volume, such as promotional campaigns, sales, Black Friday, Cyber Monday or others, or during holiday periods such as August or December, there may occasionally be delays due to the inability to prepare orders or delays on the part of transport companies.

For this reason, if a customer needs their product by a specific date, we suggest that they buy in advance and/or contact customer service in the event of a delay.

Notice for purchases made outside the European Union
The prices indicated on the products and transport costs only include transport and customs charges applicable within the European Union. For customers outside the European Union, when importing products purchased in our shop, additional import costs, such as customs duties and local taxes, may apply in the country of destination. These costs are the sole responsibility of the customer.
Uniform-Shoes will provide all the necessary documentation to send the parcel, but it is important to emphasise that the customer is responsible for checking and providing any additional information required by the customs authorities in the destination country.
Important points:
1. Deadline for Payment of Customs Fees:
Many countries set a limited deadline for the payment of customs fees. If the customer fails to make this payment on time, the parcel may be detained or even redirected or discarded by the customs authorities, with no possibility of recovery.
2. Impossibility of Store Intervention:
Uniform-Shoes has no authority to intervene in the customs process of the destination country, as this is managed exclusively by the local authorities and the customer.
3. Responsibility for Additional Documentation:
Although Uniform-Shoes sends the parcel with all the necessary documentation, the customer should be aware of possible additional requests from the local customs authorities and provide the required information or documents.
Additional Information:
- Import Charges:
If the customer decides not to pay the required customs charges, the parcel will not be returned to Uniform-Shoes by customs in the country of destination, it will be held for a period determined by customs. Once this period has elapsed, customs may dispose of the parcel in another way, such as selling it or destroying it. In this situation, Uniform-Shoes will not be able to refund the amount paid for the purchase.
- Returns and customs costs:
In the event of a return, the customer must apply directly to the customs office in the country of destination for a refund of any customs costs paid, as Uniform-Shoes is not responsible for paying or refunding these charges, it will only refund the amount paid for the products, and will not refund transport or customs costs, and Uniform-Shoes may also deduct from the amount paid by the customer for the products any costs that Uniform-Shoes is obliged to pay for this return.
- Prior Verification:
We recommend that customers check their country's customs regulations before making a purchase. Some products may be subject to restrictions or additional charges, and the customer must ensure that the order complies with local laws.
For more information or support, please contact our team. We look forward to helping you!