Terms and Conditions

In this document you will find the legal terms and conditions that govern the website www.uniform-shoes.com.

  • Navigation

    Navigating our website implies acceptance of all the provisions contained in this document. The same applies for all purchases of products made through the website, which are governed by these general terms and other instructions for use contained on the site.

    All customers are therefore invited to carefully read these general conditions.

    The website uniform-shoes.com is the property of COOL GRAY Lda with headquarters at Av. Ferreira de Castro 1220, 3720-024 Oliveira de Azeméis, Portugal, N.C. 504 549 057.

    UNIFORM-SHOES® hereby declares to have the right to modify the any type of content of the website such as prices and photos, or any other, at any time, without prior notice and at its sole discretion. Any modification made will come into force on the date of its publication.
  • Payments

    The terms and conditions regulate the relationships between UNIFORM-SHOES® and the customer, in what refers to the purchases of products made via uniform-shoes.com.

    When customer access the sales service, it is imperative to have the necessary conditions for concluding legally binding contracts in accordance with Portuguese and Community Law. Such as the legal age to do it, have in its possession a valid email address and a bank account with access to at least one of the following payment methods: MB, MB Way, credit cards Visa or MasterCard, Carte Bancaire or SOFORT which can be operated by SIBS, PAYPAL or AYDEN. Payment methods, brokers, operators, and financial institutions may vary from market to market, if the client has any doubt please contact through the email: cs@uniform-shoes.com

    All payments are unique and processed immediately, there is no subscription model, but depending on the country of origin and payment method used it might take a few days until COOL GRAY has the payment confirmation.

    To carry out an order it is required for the customer to fill in all the required data and accept the terms and conditions. Up to the time of completion of the order, the customer can change all the data associated with your request at any time.
  • Images

    The pictures presented on the website are the only way of representation of products and, UNIFORM-SHOES® does not guarantee the exact match of the images to the products. For example, the colors may appear differently on different computer screens.
  • Prices

    All prices quoted on the website include V.A.T., at the statutory rate in force in the country of origin (Portugal), to Portugal and the European Union. Except for the prices shown in the enterprise reserved area, that present the prices without VAT.

    The access to the reserved area is granted by the commercial team of Uniform-Shoes at is sole discretion, this access and conditions can be revoked at anytime at Uniform-shoes without justification.

    The prices presented on the website do not include additional taxes, duties or charges regulated by any other applicable legislation rather than the Portuguese and European. If necessary, as for example outside the European Union, the customer must therefore provide for import customs duties, pay taxes and fees that may occur in the importing country.
  • Customers

    Clients who are considered as consumers in accordance with the Alternative Dispute Resolution (Law 144/2015) and that had celebrated purchase/sale contracts and/or service contracts have the right to resort to official entities for assistance in the event of a dispute arising from the supply of goods and services, without prejudice to having recourse to the Judicial Courts.
    According to Law n.144 / 2015 of September 8, 2015, we released above all entities for Alternative Dispute Resolution that can be contacted in case of conflict.


    It is also possible resort to the official website for Online Dispute Resolution managed by the European Commission: Online Dispute Resolution


    Centro de Arbitragem de Conflitos de Consumo de Lisboa
    Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral
    CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
    CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
    Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
    Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
    Centro de Informação de Consumo e Arbitragem do Porto

    COMPLAINTS BOOK
    You may place a complaint online at www.livroreclamacoes.pt/inicio