UNIFORM-SHOES® wants that each and every client to be satisfied when purchasing one of its products but, it the case the product doesn’t meet expectations we will do our best to help proceed with the return, wherever the product was bought either in
www.uniform-shoes.com or in any other point of sale. But the place where the product was bought influences the return process.
If the product was bought at www.uniform-shoes.com the client has 100 days to return the products.
In case of products bought in another online shop or in a physical point of sale, the customer should contact the store directly.
Customers can cancel their order as long as it has not yet been shipped. If you place an order and want to cancel it you should contact our Customer Service and request the cancellation of your order, through the email address cs@uniform-shoes.com
If the cancellation request is successful, you will be notified by email of this decision and the cancellation will be processed at no cost. If the cancellation request is not possible, the products will be sent to the customer who, if they still want to cancel the order, must refuse to receive them. The products will be returned and, upon receipt, the cancellation will be processed.
Customers have the right to return delivered products if they are defective or otherwise do not conform to the products that were ordered. The return can be made within 100 days after receipt of the order. This does not affect your statutory rights. If your complaint is justified, the price and shipping costs will be refunded. For more information on how to return and chargeback information, please refer to the Help/FAQs menu on the website.
In any case you if for any reason you are not satisfied with the products you ordered you can return them within 100 calendar days of receipt, provided that, the products show no signs of use; and the product is unaltered, and the packaging is not damaged (carefully opened packaging will not be considered damaged), In these cases we do not refund the shipping costs;
Não pode devolver produtos que tenham sido adulterados ou utilizados. In markets where uniform-shoes assumes the costs of returns, Uniform-Shoes is only responsible for the costs of one return per order. If you bought more than one item, and you are not happy with more than one item, you should return the products you want all at once. If you do not do this you will still have 100 days to return the product, but the return costs will be the responsibility of the customer.
It is currently not possible for a person who has received a product as a present from another person to return it. In this case, to proceed with the return you must contact the person who bought it, so that they can return it, according to the Return Conditions.
To exchange one item for color or sizes, please follow the steps in the FAQs for Returns.
Refunds will be made based on the payment method. If the customer makes the payment by ATM reference, the customer must give their bank details to our Customer Support when they start the return process. This information is necessary so that we can proceed with the refund of the money to your account. The customer will receive a refund after the product(s) have been returned and processed.
For additional information on the return process and refund times, please refer to the Help/FAQ section of the website. Please read the help instructions in that section and follow the instructions carefully to avoid unnecessary delays.
Uniform-Shoes does not accept responsibility for the payment, during a return process, of any additional taxes, duties or charges regulated by any other applicable legislation rather than the Portuguese and European. If necessary, as for example outside the European Union, the customer must therefore provide for import or export customs duties, pay taxes and fees that may occur in the importing country.
